FAQ'S
FAQ'S
FAQ
AT A TOUCH OF KENT WE GET ASKED QUESTIONS DAILY WHICH MAY NOT ALWAYS BE CLEAR. BELOW, ARE LISTED A FEW COMMON QUESTIONS WE GET ASKED.
IF YOU'RE STILL LEFT WONDERING... PLEASE DO NOT HESITATE TO CONTACT US AND ASK
DO YOU HAVE INSURANCE?
AT THE BACK OF EVERY COUPLES MIND IS 'WHAT IF SOMETHING HAPPENS DURING THE HIRING OF EQUIPMENT', 'WHAT IF WE BREAK SOMETHING',
PLEASE REST ASSURED AT A TOUCH OF KENT WE ARE FULLY INSURED WITH PUBLIC LIABILITY AS WELL AS BUSINESS INSURANCE. ALTHOUGH WE SPECIFICALLY ASK THAT ANY ITEMS HIRED OUT ARE NOT TAMPERED WITH OR ALTERED IN ANYWAY ONCE THEY ARE SET-UP, WE DO KNOW THAT ACCIDENTS HAPPEN AND GUESTS CAN GET 'LIVELY'. WE ARE PROTECTED BY ANY MEANS SO TRY AND RELAX AND ENJOY YOUR BIG DAY. YOU ONLY PLAN ON DOING IT ONCE.
WE ALWAYS RECOMMEND ALL COUPLES HAVE WEDDING INSURANCE TOO.
CAN YOU DESIGN BESPOKE/CUSTOM REQUESTS?
ABSOLUTELY! JUST BECAUSE YOU DON'T SEE IT ON OUR WEBSITE OR AT ONE OF OUR WEDDING FAYRES IT DOESN'T MEAN WE CAN'T DO IT.
PLEASE SEND ANY IDEAS AND INSPIRATIONS THROUGH TO US AND WE CAN PROVIDE CUSTOM QUOTES TO MEET YOUR EXACT NEEDS. WE LOVE BEING CREATIVE AND DESIGNING NEW THINGS.
ONCE I PAY MY DEPOSIT, CAN I CHANGE MY STYLING CHOICES?
YES YES YES! SOME PEOPLE BOOK WITH US 2 YEARS IN ADVANCE AND WE DO NOT EXPECT YOU TO HAVE NAILED DOWN FINAL NUMBERS OR STYLING CHOICES IN THAT TIME.
YOU BUILD YOUR ROUGH QUOTE ON OUR WEBSITE, WE ARRANGE A FACE TO FACE. IF YOU'RE HAPPY, YOU PAY A 10% DEPOSIT TO SECURE YOUR DATE WITH US. YOU THEN HAVE TILL 6 MONTHS IN ADVANCE TO PLAY AROUND WITH YOUR CHOICES. SIX MONTHS BEFORE YOU'RE WEDDING, WE TOUCH BASE AND WORK THROUGH FINAL AMENDMENTS.
​
HOW DO I SECURE MY DATE WITH YOU?
COMPLETE YOUR ONLINE QUOTE BUILDER AND SEE IF OUR PACKAGES ARE WITHIN YOUR BUDGET. IF THEY ARE, WE'LL ARRANGE A FREE FACE TO FACE CONSULTATION TO DISCUSS FINER DETAILS. WE THEN TAKE A 10% DEPOSIT DOWN OF YOUR ESTIMATED QUOTE. THIS THEN BLOCKS OUT THE WHOLE DAY IN OUR DIARYS TO FOCUS SOLEY ON YOU AND YOUR FIANCE!
DO YOU DELIVER TO THE VENUE AND SET-UP FOR US?
YES! ALL PACKAGES ARE SUBJECT TO A SET-UP FEE, THIS INCLUDES FUEL, TRAVEL AND TAKE DOWN AT THE END OF THE DAY. THIS IS A SET FEE.
We decidate ALOT of time to ensure your day is exactly how you imagine. Aside from the copious amount of hours it takes us to design and create your vision, the day before we will rush around ensuring we have not forgotten anything and that everything is loaded into our van and ready to go. We ensure there is enough petrol in the car and check traffic routes to avoid any delays. The morning of your wedding, we're awake at 6am checking over last minute bits and heading to your venue ready for as soon as it's open. We spend approx 3-4 hours carefully styling your venue to your exact requirements and ensure not a fabric is crinkled or a flower out of place. We then may need to hide and hang around to move any ceremony decor to the breakfast room, again, to ensure it's upto A Touch of Kent's standards. We then head back to the venue that evening, past midnight or very early the following morning to collect all items. We wash all linens, clean all crockery and clean the wax away.
​
DO YOU TRAVEL OVER THE UK OR ABROAD?
ABSOULETLY WE DO! WE TRAVEL ALL OVER THE UK FOR WEDDINGS. THIS DOES INCUR A SLIGHT ADDITIONAL COST DEPENDING ON LOCATION DUE TO ADDITIONAL FUEL AND ON OCCASSIONS, ACCOMODATION. SOMETIMES WHEN YOU FALL IN LOVE WITH A SUPPLIER, YOU'RE GUTTED TO FIND OUT THEY AREN'T LOCAL. YOU WON'T HAVE THAT PROBLEM WITH US.
EVEN IF IT'S ABROAD, WE'LL BE THERE TO WORK OUR MAGIC. SEND US A MESSAGE TO FIND OUT MORE.
